Making a Purchase Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Artwork
Some products on our website require artwork prior to manufacture. Artwork allows us to print displays, bespoke signs and other products. If you are unable to provide your own artwork, and would like us to carry out this work, then an artwork charge will be added to your order. Artwork is priced at £30.00 + V.A.T. per hour, starting at £15.00 + V.A.T. You will be contact by one of our representatives prior to your order being processed should this be the case. Artwork is chargeable
Customer artwork should be provided in one of the following formats: Outlined PDF, EPS, AI and PLT file types, and JPEG and TIFF file types for images and photographs.
Slater Signs Ltd will assume that the client has checked the content of the design, approved the design and is aware that the design is print ready and needs no alterations. If we feel that any client artwork is unsuitable to print directly from, then the client will be advised and a request to approve the artwork will be made.
Payment Options We accept credit card payments through the Stripe payment gateway, or direct bank payment for all orders placed through the online store/website. All payments are secure and card details are not seen by us. Other payment options are provided by SumUp payment links. This is secure payment process and no customer details are help on file by us. No Representative of Slater Signs Ltd will ever request credit or debit card payment over the phone.
Orders When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Shipping & Handling All orders of standard items will be delivered 3 to 5 working days from when the payment process is complete, (from receipt of company order number for account holders). For non standard and bespoke items please ask for an estimated delivery date. All items are delivered by reputable couriers. Signatures are required on delivery, however, if you are aware that no one will be present at your required delivery address, then arrangements can be made for the package to be left without a signature. Please contact us if this is required. If you have not received your order by the standard delivery time, you will need to contact us so we can track your order.
Returns Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm